COVID-19 Changing Home Management Services

Posted By The Peak on Jun 2, 2020

June 2020

By Yvette Sfire

With the personal needs of clients vastly changing over the last eight weeks, the requirements and goals of personal concierge services have also had to adapt. For home management companies, a service that specializes in providing home watch and similar expert services, this has meant some significant hurdles to cross – and some very different challenges to the usual home management offerings. Adaptation has been the name of the game, and companies have distinguished themselves by stepping up to the plate and doing things a little differently.

As a service that revolves around the management of seasonal properties, for people that lead busy or international lives, a typical day for a personal concierge would include attending to general needs in and around the home – from managing errands to ensuring that the property is maintained. But with the vast majority of clients now residing within their properties, instead of traveling for work or pleasure, those personal concierge services needed to be altered to meet this changing environment.

So how have these companies managed this rapid change? Well, a quick response and a change in responsibilities and expectations have been critical elements in achieving normalcy during the lockdown. With associates now required to stay on-site and within the direct attendance of their clients at a far greater capacity, this meant not only adapting their services but also expanding upon the roles they offer.

These expanded services during coronavirus have centered around providing and delivering PPE such as gloves and masks to clients. Offering ways to improve upon safety and aid in the management of the coronavirus threat. Coordinating and managing sterilization, coordinating deliveries, and ensuring the security of immunocompromised clients has also been high on the list, going above and beyond set duties to ensure every aspect of their household is managed to reduce risk and complete lockdown safely.

Other tasks that have been taken on include carrying out daily errands, providing planning for travel and trips following lockdown, and working alongside clients to figure out what exactly is ‘the new normal’. Whether this is attending to clients currently working from home, or simply providing care to a holiday home or a seasonal house. Home management companies have risen to the challenge, providing entirely tailored services to exceed client expectations and weather out the storm.

With more and more businesses requiring swift and practical adaptations to make their roles viable, home management companies have to be ahead of the curve. By reacting early to the global pandemic and placing new processes, expectations, and plans in place, they’ve managed to achieve what many other businesses cannot. A viable, effective, and operational version of normal that supports clients while also reducing risk and attending to their differing needs and requirements.

Yvette Sfire is the owner of Lifestyle Home Management. Services – 480.250.1184, www.lifestylehomemgt.com. If you’re interested in what a home management company does, or you’re just curious about how we are handling home watch services during the pandemic, you can get in contact with us to find out more. Stay safe out there!